I.T. Service Desk System Issue

Incident Report for Eastern Michigan University I.T.

Resolved

Issue has been resolved.

Posted Apr 30, 2020 - 15:51 EDT

Monitoring

The vendor has applied a fix and the system should be available and operational now.

Posted Apr 30, 2020 - 14:31 EDT

Update

The vendor has identified the issue and are currently working on a solution.

Posted Apr 30, 2020 - 14:04 EDT

Identified

Service Desk is experiencing issues and may be unavailable. The vendor is investigating the problem.

Posted Apr 30, 2020 - 14:02 EDT

This incident affected: I.T. Service Desk System.